Service & Repair Consultant

Apply now Job no: 494993
Work type: Permanent Full Time
Location: West Perth
Categories: Security

RAC Security specialise in providing customised residential security solutions and products to both our members and customers. As a Service & Repair Consultant, you will be responsible for managing and resolving phone and email enquiries for alarms, CCTV and associated security systems.

 

What we are looking for in you?

This is a full time, permanent opportunity which requires a customer-centric individual to provide technical security support. You will be responsible for prioritizing service related issues and work orders from our Control Room. 
Skills and experience required for the role include;

  • Experience in the security industry is ideal, however experience from an electrical, electronics or IT background will be considered
  • Experience in a HelpDesk/ Technical Support Customer Service role will be considered
  • Demonstrated customer service experience is essential
  • Excellent organisational and time management skills
  • Exceptional verbal and written communication skills
  • Must be computer literate with knowledge of MS Office

We are looking for an enthusiastic individual who will thrive in a culture of continuous improvement.

 

What can we offer you?

  • A competitive base salary plus superannuation
  • Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
  • In-house Health & Wellness programs, Platinum WorkSafe Certification, an active Social Club and an awards and recognition program, across the organisation known as STARS.
  • An opportunity to work for one of Western Australia’s most trusted and iconic brands

Please note: If you are shortlisted, you will be invited to complete an online automated video interview as part of our screening process.

If you are interested in the role, please apply now to progress through to the application process.  If you need assistance or adjustments to fully participate in the application process, please contact recruitment@rac.com.au.

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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