Workforce Planner

Apply now Job no: 495478
Work type: Maximum Term Full Time
Location: Joondalup, West Perth
Categories: Workforce Planning

RAC is one of Western Australia’s most trusted brands and has been a part of the WA community since 1905. From our origins as a motoring club, we have grown to an organisation of over 1,400 employees serving more than one million members with a diverse range of products and services.

What’s the role?                 

We currently have an 11-month contract opportunity in the Workforce Planning team for a Workforce Planner to cover maternity leave. The role has a strong focus on forecasting, rostering to demand, identifying trends and providing solutions.

What we are looking for? 

  • Experience in forecasting and workforce planning; preferably within a Contact Centre environment 
  • Ability to interpret relevant enterprise agreement and contract clauses applicable to rostering
  • Ability to communicate and negotiate effectively with internal and external customers
  • Strong attention to detail and the ability to work to deadlines
  • Strong administrative skills
  • Ability to take a proactive approach to all tasks
  • Ability to analyse and prioritise workload
  • Exposure and demonstrated proficiency in using a variety of software applications including Microsoft Excel (essential) and Workforce Management Systems (desired)

What can we offer you?

  • A rewarding career, professional development and work-life balance
  • A competitive base salary plus superannuation
  • Member benefits and an active Social Club
  • In-house Health and Wellness programs and Platinum WorkSafe Certification

If you are an ‘outside of the box’ thinker and can prioritise simultaneous tasks, then we want to hear from you!

We give back to our people

RAC gives back to employees with generous discounts on a range of RAC products and services including home, contents and car insurance, free roadside assistance, member discounts, competitive salaries, in-house Health and Wellness programs, Platinum WorkSafe Certification and a very active Social Club.

About RAC

For more than 114 years, RAC has been giving back to WA. As a membership organisation, we’re able to reinvest our profits to serve more than one million members and the wider WA community.

As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply.

RAC is committed to flexibility. If you need assistance or adjustments to fully participate in the application process, please contact

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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