Team Leader/Workshop Controller

Apply now Job no: 495687
Work type: Permanent Full Time
Location: WA Metro
Categories: Light Vehicle Technician

RAC is one of Western Australia’s most trusted brands and has been a part of the WA community since 1905. From our origins as a motoring club, we have grown to an organisation of over 1,400 employees serving more than 1.2 million members with a diverse range of products and services.

A rare opportunity exists for a driven, enthusiastic, energetic and supportive leader to coordinate our Bentley Auto Service Centre workshop.

Reporting to the Centre Development Manager and working as part of a cohesive team to support the overall success and strategy of the centre and RAC, this role leads a team including a senior technician, technicians, apprentices and courtesy driver/detailer.


What will you be doing?

The Team Leader is responsible for coordinating workshop operations which includes a variety of activities, including but not limited to:

  • Support, guidance and supervision of workshop staff’s daily activities
  • Allocation of repair orders to workshop staff
  • Conducting scheduled and ad-hoc fault diagnostic checks
  • Checking all vehicle safety reports to ensure quality high standards of reporting are maintained
  • Conducting quality control checks on all work performed
  • Assisting with sourcing pricing information and parts for repair quotes
  • Reporting on plant and equipment maintenance requirements
  • Undertaking vehicle servicing and repairs when required
  • Managing and controlling end to end stock and parts management
  • Adherence to Health and Safety legislative and RAC requirements 


What are we looking for in you?

  • The ability to manage the day to day operations of a team
  • The ability to lead, support, encourage and motivate your team
  • An outstanding level of mechanical servicing and fault diagnostic skills
  • Excellent verbal and written communication skills, including conflict resolution skills
  • Outstanding delivery of service excellence to members, customers and suppliers both face to face and over the phone
  • Strong level of computer literacy
  • Motor Vehicle Repairers Licence

This role requires an individual with proven hands on leadership ability and experience, excellent prioritisation and organisational skills along with a genuine desire to develop themselves and others. 


What can we offer you? 

  • Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
  • An active Social Club
  • In-house Health and Wellness programs and Platinum WorkSafe Certification
  • Learning and career development opportunities


For a confidential discussion regarding this role please contact Andrea Robson, Talent Acquisition Partner on 08 9436 3618


Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.


About RAC

For more than 115 years, RAC has been giving back to WA. As a membership organisation, we’re able to reinvest our profits to serve more than one million members and the wider WA community.

As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply.

RAC is committed to flexibility. If you need assistance or adjustments to fully participate in the application process, please contact

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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