Business Analyst

Apply now Job no: 495952
Work type: Permanent Full Time
Location: West Perth
Categories: Business Analyst

  • Work/life balance – we support flexibility, hybrid and remote working
  • Local West Perth team. Offices close to public transport
  • Career progression and professional development opportunities

We are seeking a Business Analyst to join our dynamic and collaborative Continuous Improvement team in RAC Insurance. You’ll be enabling and supporting the business to ideate, deliver and measure the success of strategic and operational initiatives; including member experience, productivity and capability building.

What will you be doing?

  • Collaborating with external or group wide specialists to facilitate ideation, requirement gathering, design and delivery of initiatives
  • Generating insights, identifying key and emerging trends and issues relating to delivering Insurance strategy and underpinning capabilities
  • Analysing, modelling and determining appropriate approaches to improve member experience and operational efficiency
  • Providing data-driven recommendations on the improvement of systems and processes, measuring success of implementation and sharing key lessons learned
  • Supporting the capability uplift of continuous improvement culture across the business
  • Developing and expanding continuous improvement toolkit and collateral to ensure reusability and adoption across the business
  • Capturing and managing business opportunity pipelines to maximise member value

What are we looking for in you?

  • Experience in service design, human-centred design, customer experience (CX), CI/ Lean mindset and data analysis
  • Experience with business requirements elicitation, analysis, workshop facilitation and supporting business case development
  • Experience in agile software delivery and technology analysis
  • Ability to build rapport and maintain professional relationships with all stakeholders
  • Strong ability to generate data insights and translate into practical business recommendations
  • Analytical and creative problem-solving skills, with keen attention to detail
  • Experience working in a team-oriented and collaborative project delivery environment
  • Experience in the financial services / insurance sector desirable

What can we offer you?

  • A workplace culture where our people feel valued, respected and empowered
  • Work in flexible ways that meet work/life commitments and support wellbeing
  • Be part of a purpose led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • Opportunities for community engagement and corporate volunteering

If you are looking for an opportunity to further develop your BA skills and experience with a focus on continuous improvement; take pride in your sense of initiative; and love to solve problems, then we would like to hear from you.  To be considered, please complete an online application including your cover letter and resume showcasing what you can bring to the team.

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. 

If you are shortlisted, you may be invited to complete an online automated video interview as part of our screening process.

RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process. 

About RAC 

With over 1.1 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance – we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more than 115 years. 

Have you already applied? Previous applicants need not apply 

If you would like further information about this vacancy, please contact Kelly Hughes



Advertised: W. Australia Standard Time
Applications close:

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