Motor Assessor

Apply now Job no: 496046
Work type: Permanent Full Time
Location: WA Metro
Categories: Assessing

  • Competitive salary + car + phone + laptop
  • Full training provided and career development opportunities
  • Flexibility - work from home to support work/life balance

With over 1.1 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” 

We are seeking self-motivated and driven individuals who are looking for a change in career to join our Motor Assessing team based in Welshpool. This role will require you to use your technical expertise to assess motor vehicles along with your exceptional customer service skills to negotiate between RAC, members and repairers; ensuring a fair and reasonable outcome for all. 

What will you be doing? 

  • Assess damaged motor vehicles and caravans and determine damage costs
  • Recommend cost effective methods of claim settlement in accordance with policy conditions, manufacturers repair specifications and quality audit
  • Provide consistent and efficient repair management practices within measured service and cost targets
  • Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition
  • Advise and review assessment reports to validate assessment of quantum position and settlement decisions
  • Adhere to Motor Vehicle Insurance and Repair Industry Code of Conduct
  • Provide exceptional customer service to members and stakeholders exceeding expectations
  • Overcome objections and handle disputes and complaints at first point of contact

What are we looking for? 

  • Relevant trade qualifications in Panel Beating mandatory
  • Certificate IV in Vehicle Loss Assessing or equivalent post-apprenticeship experience in the motor vehicle repair industry
  • Strong customer service, negotiation and communication skills
  • Demonstrated analytical and problem-solving skills
  • Flexibility and enthusiasm in a professional work environment
  • Basic computer literacy
  • Must have a current and unrestricted drivers license
  • Quoting or assessing experience within the smash repair industry advantageous

What can we offer you? 

  • A competitive base salary plus superannuation
  • Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role
  • Comprehensive training, onboarding and career development opportunities
  • A workplace culture where our people feel valued, respected and empowered
  • Work in flexible ways that meet work/life commitments and support wellbeing
  • Be part of a purpose led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • Opportunities for community engagement and corporate volunteering

If you are looking for a career change in a similar industry, have the technical knowledge, customer service experience and an impeccable professional manner apply now and become part of a leading WA organisation!

To apply for this exciting opportunity, please submit your CV and cover letter by clicking on “apply”. 

If you are shortlisted, you may be invited to complete an online automated video interview as part of our screening process. 

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. 

RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact recruitment@rac.com.au for assistance through the recruitment process. 

About RAC

RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance – we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more than 115 years.

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact recruitment@rac.com.au for assistance through the recruitment process. 

If you would like further information about this vacancy, please contact Kelly Hughes Kelly-anne.hughes@rac.com.au

Advertised: W. Australia Standard Time
Applications close:

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