Customer Service Consultant

Apply now Job no: 496147
Work type: Permanent Full Time
Location: Joondalup
Categories: Customer Service Consultant

What we can offer you 

  • Permanent and casual positions available, you tell us what you want!
  • Base salary of $52,000 + superannuation + loadings + bonuses
  • Huge discounts off all RAC products, services, and partner products
  • We invest in our people! Genuine and ongoing professional development 
  • “Try before you buy” career opportunities and additional courses available
  • Extremely active Social Club – over 900 members with events happening every month 
  • Health & Wellness programs, including our Employee Assistance Program 


  • Full time 75 hours per fortnight, rotating roster 5 days per week, shifts allocated between 7.00am - 10.30pm Monday to Sunday (roster issued every 4 weeks in advance)

A day in the life of a Customer Service Consultant  

Our contact centre (Joondalup) is a hub of activity, energy, and colour! When not on the phones chatting with our members the Customer Service Consultant can be found meditating in the garden, relaxing in a massage chair, playing pool, or catching up on your Insta feed. Coffee and headset - check! You're ready to rock and roll!  

  • You’ll answer inbound calls & have meaning conversations with our members 
  • You’ll understand their needs, ask questions, and actively listen 
  • You’ll provide assistance to members during a breakdown situation 
  • And you’ll identify opportunities to convert enquiries or cross and upsell.

To set you up for success we offer a paid 4-week training program, 8.30am-5pm Mon. – Fri. 

When can you start?  
We’re super busy at the moment and have a few intakes coming up. 

Apply, let us know when you’re available and we can chat about upcoming dates.  

What are we looking for? 

  • If you’ve had some customer service experience, you’re on the right track! 
  • You need to be adaptable
  • You need to be resilient
  • You need excellent listening and communication skills 
  • You need to be able to multi-task and work in a fast paced environment

If you are shortlisted, you will be invited to meet the team, take a tour of our contact centre and an opportunity to get to know us more.

Please note:  We encourage you to apply as soon as possible as RAC reserves the right to close this vacancy without notice.  Please contact Ellie Rayner on 9436 5376 or

About RAC  
For more than 116 years, RAC has been giving back to WA. As a membership organisation, we’re able to reinvest our profits to serve more than one million members and the wider WA community. As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures, and backgrounds, LGBTIQ+ identities, and all age groups to apply. 

RAC is committed to flexibility. If you need assistance or adjustments to fully participate in the application process, please contact

Advertised: W. Australia Standard Time
Applications close:

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