Customer Service Consultant

Apply now Job no: 496147
Work type: Permanent Full Time
Location: Joondalup
Categories: Customer Service Consultant

What we can offer you 

  • Permanent and casual positions available, you tell us what you want!
  • Base salary of $52,000 + superannuation + loadings + bonuses
  • Huge discounts off all RAC products, services, and partner products
  • We invest in our people! Genuine and ongoing professional development 
  • “Try before you buy” career opportunities and additional courses available
  • Extremely active Social Club – over 900 members with events happening every month 
  • Health & Wellness programs, including our Employee Assistance Program 

Hours:

  • Full time 75 hours per fortnight, rotating roster 5 days per week, shifts allocated between 7.00am - 10.30pm Monday to Sunday (roster issued every 4 weeks in advance)

A day in the life of a Customer Service Consultant  

Our contact centre (Joondalup) is a hub of activity, energy, and colour! When not on the phones chatting with our members the Customer Service Consultant can be found meditating in the garden, relaxing in a massage chair, playing pool, or catching up on your Insta feed. Coffee and headset - check! You're ready to rock and roll!  

  • You’ll answer inbound calls & have meaning conversations with our members 
  • You’ll understand their needs, ask questions, and actively listen 
  • You’ll provide assistance to members during a breakdown situation 
  • And you’ll identify opportunities to convert enquiries or cross and upsell.

Training 
To set you up for success we offer a paid 4-week training program, 8.30am-5pm Mon. – Fri. 

When can you start?  
We’re super busy at the moment and have a few intakes coming up. 

Apply, let us know when you’re available and we can chat about upcoming dates.  

What are we looking for? 

  • If you’ve had some customer service experience, you’re on the right track! 
  • You need to be adaptable
  • You need to be resilient
  • You need excellent listening and communication skills 
  • You need to be able to multi-task and work in a fast paced environment

If you are shortlisted, you will be invited to meet the team, take a tour of our contact centre and an opportunity to get to know us more.

Please note:  We encourage you to apply as soon as possible as RAC reserves the right to close this vacancy without notice.  Please contact Ellie Rayner on 9436 5376 or Eleanor.Rayner@rac.com.au

About RAC  
For more than 116 years, RAC has been giving back to WA. As a membership organisation, we’re able to reinvest our profits to serve more than one million members and the wider WA community. As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures, and backgrounds, LGBTIQ+ identities, and all age groups to apply. 

RAC is committed to flexibility. If you need assistance or adjustments to fully participate in the application process, please contact recruitment@rac.com.au.

Advertised: W. Australia Standard Time
Applications close:

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