Product Manager - Roadside Assistance

Apply now Job no: 496148
Work type: Permanent Full Time
Location: Joondalup
Categories: Product Manager

With over 1.1 million members RAC is one of WA’s most iconic and trusted brands. We are a profit for purpose, member focused organisation that has been reinvesting our profits back into the WA community for more than 115 years. We pride ourselves on striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” 

The opportunity
RAC Roadside Services continually seek opportunities to diversify and improve on current offerings and identify new products and services to bring to our members.

As the Product Manager, reporting to the General Manager - Roadside Services, you will be responsible for the end to end product and services lifecycle to support membership and growth. While ensuring our product suite is compelling and relevant in a competitive market and meets changing member and motorist needs. More specific responsibilities include;

  • Develop a strategic products and services roadmap for our flagship portfolio – Roadside Assistance
  • Manage existing product enhancement and new product development from thorough data driven understanding of members needs.
  • Collaborate, explore and pilot future business opportunities driven by the changing vehicle technology/ownership landscape.
  • Develop and maintain strong, effective working relationships with key internal and external stakeholders.
  • Develop strong networking alliances with motoring industry support partners and suppliers to identify mutually beneficial partnering opportunities
  • Manage key Roadside Assistance product suppliers with a focus on supplier selection, management, and performance.
  • Support and embed understanding of product offerings to ensure they are optimized based on recent trends and market factors.

This position is offered on a full-time, permanent basis.

What can we offer you?

  • Work in flexible ways that meet work/life commitments and support wellbeing.
  • Free Roadside Assistance and discounts on RAC products and services incl. Holiday Parks & Resorts, Security, Finance, Auto Services and Insurance.
  • Opportunities for community engagement and corporate volunteering.
  • Be part of a purpose led organisation that gives back to the WA community.
  • A workplace culture where our people feel valued, respected and empowered.
  • An environment that values ongoing career development. Our people are our difference.

About you:

RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians.  Other attributes are;

  • Experience as a Product Manager in a customer focused organisation or a similar role.
  • Demonstrated knowledge product management/development 
  • Experience researching industries, markets, competitors and prospective clients.
  • Ability to build strong relationships, engage with and influence at senior leadership and operational levels.
  • Ability to analyse data and information.
  • Tertiary qualifications in a related marketing or commerce/business discipline (preferred)
  • Experience in the motoring services industry is advantageous. 

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.


Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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